Dr. Sumit Shandilya is a seasoned expert in operations and quality management, an award-winning author, and a recognized thought leader in Lean Six Sigma and industrial problem-solving. Holding a Ph.D. in Operations Research along with degrees in Mechanical Engineering, Statistics, and an MBA in Operations, he has led over 500 improvement projects and trained professionals worldwide. He holds a Government of India patent in problem-solving and has received the prestigious CII Platinum Award for Research. Dr. Shandilya is the author of Threads of Destiny and Silent Storms, and currently serves as Executive Director at QGS Group. Dr. Surendra P. Tiwari is a distinguished expert in Quality and Supply Chain Management with over three decades of experience. A Gold Medalist in TQM, he holds an MBA in Operations, a Postgraduate in Statistical Methods from ISI Delhi, a certification in Data Analytics from IIT Delhi, and dual degrees in Physics and Mathematics. A certified Master Black Belt in Lean Six Sigma, he has trained thousands of professionals across industries. Dr. Tiwari currently serves as Director at Quality Growth Services Pvt. Ltd., where he continues to drive excellence through training, consulting, and operational transformation.