GUEST CYCLE IN HOTELS

Description

Dr. Ashish Ahlawat’s book, Guest Cycle in Hotels: A Comprehensive Guide to Room Division Operations, serves as an essential resource for students, educators and hospitality professionals seeking in-depth knowledge of the guest experience in hotel settings. This well-structured guide systematically explores each stage of the guest cycle—pre-arrival, arrival, stay and departure—highlighting the critical roles and responsibilities within the front office and housekeeping departments. Combining theoretical insights with practical applications, the book emphasizes operational procedures, industry best practices and customer service excellence. It is a valuable addition to hospitality education and training, offering clear explanations and real-world examples that enhance understanding of room division operations in modern hotel management.