FRONT OFFICE FUTURES: REDEFINING EFFICIENCY AND GUEST SATISFACTION IN HOTELS

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Back Cover

Front Office Futures: Redefining Efficiency and Guest Satisfaction in Hotels by Dr. Mahipal and Dr. Ashish Ahlawat is a scholarly exploration of the evolving dynamics within hotel front office operations. This comprehensive work delves into the intersection of technology, guest expectations and service efficiency, offering valuable insights for hospitality professionals, academicians and students alike. Through in-depth analysis and real-world case studies, the authors present innovative strategies for enhancing operational effectiveness and elevating guest satisfaction. The book serves as a forward-looking resource, emphasizing the critical role of the front office in shaping the overall guest experience in an increasingly competitive and technology-driven hospitality landscape.

Description

Front Office Futures: Redefining Efficiency and Guest Satisfaction in Hotels by Dr. Mahipal and Dr. Ashish Ahlawat is a scholarly exploration of the evolving dynamics within hotel front office operations. This comprehensive work delves into the intersection of technology, guest expectations and service efficiency, offering valuable insights for hospitality professionals, academicians and students alike. Through in-depth analysis and real-world case studies, the authors present innovative strategies for enhancing operational effectiveness and elevating guest satisfaction. The book serves as a forward-looking resource, emphasizing the critical role of the front office in shaping the overall guest experience in an increasingly competitive and technology-driven hospitality landscape.

Book Details

Available Format

Paperback Print

ISBN

9789365549072

Language

English

Page Count

354

Published Year

2025

Size

8×11 in

Author

Dr. Ashish Ahlawat,

Dr. Mahipal

Publisher

OrangeBooks Publication

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