Conflict Resolution and Negotiation Skills

Description

This book offers an in-depth analysis of conflict and negotiation, integrating theoretical insights with practical applications. It begins by defining conflict, distinguishing between constructive and destructive forms, and examining models such as the chaos and complexity model and the system approach to conflict diagnosis. The text explores conflict at various levels, including intrapersonal, interpersonal, and group, while underscoring the importance of ethics in conflict resolution. It addresses managing conflict through established approaches like the Thomas Conflict Resolution Approach and the Cosier-Schank Model and covers techniques for organizational and community conflict resolution. The negotiation section elucidates the meaning, types, processes, and psychological determinants of negotiation, with a focus on personality impacts. It further elaborates on negotiation strategies, skills, styles, and the influences of perception, power, and leadership, alongside ethical considerations and third-party intervention methods.